Every item Explorers Market ships has been inspected for defects and breakage. Should any breakage occur during shipping, please notify the courier immediately and/or refuse the delivery of the package. It is important that you retain original shipping packaging for inspection by the courier.
If an item is deemed defective or not as ordered you must notify Explorers market within 7 days. Please call to receive return authorization before you send anything back for credit or replacement. Shipping and handling charges are non-refundable. All returns must be accompanied by the authorization number. You may want to insure your return; we cannot be responsible for lost or misdirected returns.